Network Services


Submit Meter Reading

Dial-A-Read Service (Domestic Customers Only)

If we have left a Dial-A-Read card or you wish to submit the reading from your gas meter to us you can do so using our Dial-A-Read Service:

  1. Read your meter as explained in Reading Your Meter.
  2. Once you have taken your meter reading, call our 24-hour Dial-A-Read lo-call number: 1850 427 732 to submit to us your reading. This is an automated service so a touch-tone phone is required to use this service.
  3. You will be asked to enter your (seven digit) GPRN number. If a Dial-A-Read card has been left, it will be noted by the meter reader on the card (Section 3), If there is no Dial-A-Read Card your GPRN number can be found on your gas supply bill just below your account number.
  4. This number will be called back to you to confirm it is correct.
  5. You will then be asked to enter your Meter Read.
  6. Again this number will be called back to ensure that it is correct.
  7. If you experience any difficulty during this process you will be transferred automatically to a Bord Gáis Networks customer service agent. If an agent is unavailable you will be asked to leave a message or to ring us back.

Note: Our call centre customer service agents are available from 8.00am to 8.00pm Monday to Friday and from 9.00am to 5.30pm on Saturdays.

Submit Meter Reading Online

Alternatively, you can submit your meter reading by completing the online form below. Please select 'Meter Reading' from the 'Select a topic' menu.

Fields marked with an asterisk (*) are mandatory:

Please fill in the following details if available :

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Safety Advice: Click here for information If you smell gas call our 24hr emergency line 1850 20 50 50