Customer Information
Bord Gáis Networks is committed to putting our customers first. We make every effort to provide our services in a prompt, efficient and safe manner and to a high standard. This commitment is reflected in our Customer Charter and our four Codes of Practice.
Our Customer Charter benchmarks the performance standards that we strive to achieve and provides assurance to our customers of our commitment to these standards. Our four Codes of Practice outline the procedures and processes Bord Gáis Networks adheres to in each of the relevant areas.
To download any of these publications please click on the relevant link.
| Publication | English Version | Irish Version |
|---|---|---|
| Customer Charter | Download a Copy | Download a Copy |
| Vulnerable Customers Code of Practice |
Download a Copy | Download a Copy |
| Customer Service Code of Practice |
Download a Copy | Download a Copy |
| Complaints Handling Code of Practice |
Download a Copy | Download a Copy |
| Disconnection Code of Practice |
Download a Copy | Download a Copy |
Bord G�is Networks Customer Surveys
Bord Gáis Networks actively encourages feedback from our customers and one method of facilitating this is through our quarterly customer surveys. Participants are randomly selected from those who contacted the Bord Gáis Networks Call Centre or who requested work to be carried out in the preceding months. Thank you to all customers who have completed the survey to date. The feedback is of great value to our company.