Legal

Privacy & Cookies Policy

Bord Gáis Éireann (“Bord Gáis”) has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website.

General Information

This website logs IP addresses, browser types and length of user sessions for administration purposes. We use your IP address to help diagnose problems with our server, to administer our website and to help improve the quality of service available on this website. Your IP address is used to gather broad demographic information. We do not link IP addresses to anything personally identifiable. This means that a user's session will be tracked, but the user will be anonymous.

Information Relating to You

If you fill out a form on this website requesting information from or providing feedback to Bord Gáis, we ask that you provide, amongst other things, your name, an email address, your postal address and your gender and occupation. The type of information Bord Gáis collects is clearly set out on the applicable online form on this website. We require these details to better understand the needs of visitors to this website, in order to provide any requested information promptly and unless you request us not to do so so that we can provide you with information regarding the products and services that Bord Gáis may provide from time to time (together, the “Purposes”).

The following applies to any information you provide to Bord Gáis:

  • you authorise Bord Gáis to use, store, process and disclose such information to the extent necessary to fulfil the Purposes;
  • you will ensure that the information you provide is accurate and complete.
    Bord Gáis will not release any of the information you provide to third parties.

Choice/Opt-Out

If you require that your personal information be removed from our files, please email us at: gasinfo@bge.ie.  

Links

This website may provide links to other websites. Privacy policies on these websites may differ from that on this website, and we advise that you review the other website's policies before providing personal information. While every care has been taken to ensure the high quality and standard of websites to which we link, Bord Gáis takes no responsibility for the content of those websites and is not responsible for their data protection policies.

Security

Bord Gáis has taken all commercially reasonable steps to ensure the security of your communications with this website. Information held by this website is stored on password-protected machines, behind a firewall and not accessible to the general public via the internet. However, the confidentiality or privacy of data passing over the internet or by email cannot be guaranteed.

 

Cookie Policy

What are Cookies and How Do We Use Them?

A cookie is a small piece of data sent from a website and stored in your web browser while you are browsing a website. There are four different types of cookies that we may use on our websites.

Strictly Necessary Cookies

Strictly necessary cookies are essential in order to enable you to navigate around our websites and use its features. Without these cookies, we would be unable to provide certain features.

Here are some examples of how these cookies may be used:

  • Enable you to login to your online account to view your online bill.
  • To pay your bill securely online.

Functionality Cookies

Functionality cookies allow our websites to remember choices you have made and help to provide an enhanced, more personal experience on our websites.

Here are some examples of how these cookies may be used:

  • Facilitate login to our websites via Facebook Connect.
  • Allow a visitor to watch a video.
  • Enable a visitor to add comments to a forum.
  • Allow a visitor to share content on our websites on social networks.

Performance Cookies

Performance cookies help us improve our websites and online services. These cookies gather information about how our sites are used, including which pages visitors go to most often. These cookies are anonymous - they don't collect information that identifies a visitor.

They also allow us to test new pages and evaluate their effectiveness, making sure we deliver the most relevant information to you and helping us to improve your experience on our websites.

Here are some examples of how these cookies may be used:

  • Set video streaming speeds that are compatible with your browser.
  • Provide statistics on website usage.
  • Help us improve the website by identifying patterns and errors.


Advertising Cookies

Advertising cookies are used to help compile web statistics on an advertising campaign. They can also be used to deliver more relevant advertisements. These cookies are anonymous - they don't collect information that identifies a visitor.

Here are some examples of how these cookies may be used:

  • Help measure the effectiveness of an advertising campaign.
  • Limit the number of times you see an advertisement.

A guide to behavioural advertising and online privacy has been compiled by the internet advertising industry and can be found at www.youronlinechoices.eu


Which Cookies do we use on this Website?

The following are the cookies we use on our Website:

Google Analytics is a free targeting cookie service offered by Google that generates detailed statistics about the visitors to a website. We use it to track how users navigate through our website e.g. what pages are performing well/badly, what browsers perform best, the average time a person spends on our website etc.

Java/Apache tomcat is a Functionality cookie. This cookie contains the user's session ID and the cookie will expire at the end of the session (when you close your browser). This cookie does not store personal data about you.

How to Manage your Cookies:

If you no longer wish to receive cookies, you can always disable cookies through your browser settings; the Help function within your browser should tell you how. You can also find out how to do this for your particular browser by visiting www.allaboutcookies.org.

You can set your browser to notify you when cookies are active, or you may choose not to accept cookies at all. In additional, you can delete cookies that have already been set.

Bord Gáis will assume that you agree to the placement of cookies on your device unless you specifically choose not to receive our cookies, in which case we cannot guarantee that your experience will be as fulfilling as it would otherwise be.

Bord Gáis uses Google Analytics to collect information about how visitors use our websites. The cookies used by this product collect information in an anonymous form. If you wish to opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.


Revisions to Privacy Policy

Bord Gáis may revise this privacy policy from time to time. Changes to this privacy policy will be posted here so you should periodically check this page to review the most recent policy.
If you have any questions about this privacy statement, the practices of this website, or your dealings with this website, you can contact: Bord Gáis Éireann, Gasworks Road, Cork (Tel. 353 21 4534000).




 

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