Data Protection Notice
Bord Gáis Eireann ("Bord Gáis") takes your right to privacy under Data Protection legislation very seriously. Please take a few moments to read the Data Protection Notice below in order that you understand your rights.
Bord Gáis has two main businesses – The Networks business carries out work and
provides services in respect of the network in accordance with the
requirements of Gaslink Independent System Operator Limited. The Energy Supply
business provides products and services to its customers, primarily the supply
of gas and electricity.
Data Protection Notice
In order that Bord Gáis may provide you with an effective service, it is necessary for Bord Gáis to collect and use data relating to you while you are being supplied with natural gas. This data is used mainly to manage your customer account and for operational reasons, including for example, visits to your premises, works required at your premises and construction and maintenance activities. In addition, data relating to you may be used for health and safety, administration, risk assessment, marketing and credit checking purposes. Bord Gáis may keep your data for a reasonable period after you cease to be supplied with natural gas but will not keep it for any longer than is necessary and/or as required by law.
Bord Gáis may disclose your data to other members of the Bord Gáis group and third parties who act on behalf of Bord Gáis in connection with the activities referred to above. Such third parties are only permitted to use your data as instructed by Bord Gáis. They are also required to keep your data safe and secure.
From time to time you may speak to employees of Bord Gáis (or parties acting on its behalf) by telephone. To ensure that Bord Gáis provides a quality service, your telephone conversations may be recorded. Bord Gáis will treat the recorded information as confidential and will only use it for staff training/quality control purposes, confirming details of your conversations with Bord Gáis or any other purposes mentioned in this Notice.
You have the right to ask for a copy of your personal data (Bord Gáis is entitled to charge a nominal administration fee for this). If you wish to avail of this right, you should submit a written request to: Bord Gáis - Data Protection Officer, P.O. Box 51, Gasworks Road, Cork. In order to protect your privacy, you may also be asked to provide suitable proof of identification. If any of your details are incorrect please let us know and we will amend them.