Bord Gáis Values
Our Strategy sets out what Bord Gáis plans to accomplish by 2014; the company also affirmed its values in 2008 to underline how we will interact with our customers, suppliers, stakeholders and the general public in the pursuit of these objectives:
Safety
Safety is our priority. We operate in compliance with the highest Irish and international quality and safety procedures providing a safe and dependable service to all our customers.
Empathy
We will get the job done with empathy and respect for everyone. We are a caring organisation that understands how our customers feel and respond accordingly with sensitivity and professionalism.
Honesty & Integrity
We will conform to the highest ethical standards and be open, truthful and honest in all our dealings and in conducting business activities inside and outside Bord Gáis.
Performance
We will create a performance culture in the organisation driven by the ambition to succeed. We will perform to the highest standards, achieve our strategic objectives and deliver on infrastructure and customer expectations.
Proactivity
We will not wait to be asked but will be proactive in taking the initiative with our customers. We will anticipate customer needs and act accordingly so as to continuously improve how we provide our products and services.